FAQ

Contact

For quicker and more personalized service contacting us first by email using the contact page is best. This helps us to keep track of your questions, comments or requests, and ensure nothing is lost in translation.

Shopping

All orders are done online in real time on our secure website. This ensures the product is available, as well as, helps us to lower our cost, and pass the savings on to you.

On the other hand, if you need help making your order online or have special requests that you do not want to send by email, please call us. If we are unavailable, please leave us a voicemail with your contact number and your reason for calling and a customer service representative will call you back within 24-48 hrs.

Payments

Our preferred payment methods are Credit Card/Debit Card or PayPal:

For Credit Card Payments (we accept Visa, Master Card, Discover, American Express or Debit Card with the Master or Visa card logo on it).

For PayPal payments

Please click on the PAYPAL CHECKOUT BUTTON provided in the shopping cart and follow the onscreen prompts to complete your transaction quickly.

Apple Pay We have recently started accepting Apple Pay, however not all our products may be eligible for Apple Pay checkout. If this is the case, the Apple Pay option will not be available in your shopping cart and you will need to pay using Credit Card or PayPal.

Important: Under no circumstances, please do not email your credit card details to us.

Check Payments (check payments may not apply to some of our products, but if this is your only option we will do our best to facilitate you, but first contact us at service@sunplum.com to discuss this option. Our mailing address for check payments are as follows:

Our Mailing Address:
SunPlum.com
3201 Edwards Mill Rd
Ste 141-550
Raleigh NC 27612

Important: *7.75 % applies to all North Carolina residents, buyers outside of North Carolina are not required to pay sales tax.

Shipping policy

What's the quick breakdown on shipping?

Shipping Information for US and International purchases:

Shipping methods vary, but we usually send it the best way possible based on product type and weight. We use USPS for light packages and DHL, FedEx or UPS for heavier items. We use USPS, DHL and ePacket for international locations.

We automatically offer reduced shipping when more than one product is sent to one address.

If during checkout you decide to pay additional for expedited shipping, the item will be sent expedited [see estimated delivery times below].

All prices are Live Rates and set by each carrier, so we have no control over the shipping rates. But they are very reasonable and subsidized based on daily rate negotiations with our shipping partners.

Handmade or Hand-printed in USA or Europe

We normally ship faster with these items within 24-48 hours of receipt of payment. However, to ensure realistic expectations, please add an extra 3-7 days fulfillment time for handmade items like hand-printed or cut & sew items with original artwork, unless otherwise stated.

Shipping insurance is included in the shipping cost for some of our products, for other products insurance cost is additional and may be optional depending on the item. You will see the options during checkout.

Shipping fees are non-refundable.

General Order Processing and Delivery Times

Please allow up to 2 business days (excluding weekends and holidays) to process your order.

Processing Time + Shipping Time = Delivery Time

Ship Method | Cost | Shipping Time
Standard Ship | Free | 1 - 4 weeks
Expedited Ship | Calculated at checkout | 1 - 2 weeks

* Note: We will ship the item faster if possible at no extra charge, so don't be surprised if you get your order sooner in some cases. We are always looking for ways to serve you better and sometimes the items may come from the manufacturer or our different warehouse where we stock products in small batches that is closer to your location, to pass the savings onto you while reducing environmental impacts*

30 Day Delivery Guarantee: For your added peace of mind, we also provide you with a 30-day arrival guarantee, so if you do not receive the item within the 30 days time frame, we will refund you the full purchase price + give you a 15% gift certificate towards your next purchase!

Will I be charged a customs fee when I receive my international shipment?

For international shipments, customs fees are most times required but this varies from country to country. We have no control over this and most times it varies which customer will be charged, and for how much. We've heard multiple stories ranging from extra custom fees, no fees or just a small fee. Therefore, when you order from us, you will be responsible for any and all customs charges from your country.

SunPlum® is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods i.e. national holidays or special occasions.

Returns and exchanges

How do I return an item?

Click to Check out our Returns and Refunds Policy section.

Promotions

Pricing & Promotions

We are always trying to serve you better, so keep in touch by signing up for our newsletter to be the first to learn about our new product pricing and promotions each month. As well as, get the VIP treatment by being in the know when it comes to the things you love and enjoy.

All pricing are in real time and can be converted to the currency of your choice.