FAQs

WHAT PAYMENT METHODS CAN I USE?

SunPlum accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • SunPlum features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • We also accept PayPal, Apple Pay and Google Pay: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be credited back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Click to learn more at our Returns and Refunds Policy section.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Shipping Information for US and International purchases:

We use USPS for light packages and DHL, FedEx or UPS for heavier items. We use USPS and DHL for international locations

We automatically offer reduced shipping when more than one product is sent to one address.

We normally ship fast, same day depending on time of order or within 24-48 hours of receipt of payment. However, to ensure realistic expectations, please add an extra 3-7 days fulfilment time for handmade items like hand-printed or cut & sew items with original artwork, unless otherwise stated.

Shipping insurance is included in the shipping cost for some of our products, for other products insurance cost is additional and may be optional depending on the item. You will see the options during checkout.

SunPlum® is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods i.e. national holidays or special occasions.

HOW CAN I CANCEL MY ORDER?

Orders are done in real time.

However, there is a 30 mins window from the time you order to when the order starts moving through the fulfillment process.

So, if you do not contact us during the 30 mins window after you placed the order, we will be unable to change it.

The best way to contact us quickly is via the contact us page [by clicking the [Contact Us] button below at the bottom of this page, this ensures nothing is lost in translation and we can help you quickly. If this time frame has gone, still feel free to contact us and we will see if anything can be done for you, if not on this order, maybe your next one...as we aim to please and help you. So don't worry about a thing.

PRICING & PROMOTIONS

We are always trying to serve you better, so keep in touch by signing up for our newsletter to be the first to learn about our new product pricing and promotions each month. As well as, get the VIP treatment by being in the know when it comes to the things you love and enjoy.
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