Below Frequently Asked Questions [FAQs] are some common concerns of our clients before purchasing our products. However, if you have other questions not listed here, please feel free to send us a quick email using the contact page and we will follow-up with you as soon as possible.
  • For quicker and more personalized service contacting us first by email using the contact page is best. This helps us to keep track of your questions, comments or requests, and ensure nothing is lost in translation.

  • All orders are done online in real time on our secure website. This ensures the product is available, as well as, helps us to lower our cost, and pass the savings on to you.

  • On the other hand, if you need help making your order online or have special requests that you do not want to send by email, please call us. If we are unavailable, please leave us a voicemail with your contact number and your reason for calling and a customer service representative will call you back within 24-48 hrs.

Our preferred payment methods are Credit Card/Debit Card or PayPal:

For Credit Card Payments (we accept Visa, Master Card, Discover, American Express or Debit Card with the Master or Visa card logo on it).

For PayPal payments

Please click on the PAYPAL CHECKOUT BUTTON provided in the shopping cart and follow the onscreen prompts to complete your transaction quickly.

Apple Pay We have recently started accepting Apple Pay, however not all our products may be eligible for Apple Pay checkout. If this is the case, the Apple Pay option will not be available in your shopping cart and you will need to pay using Credit Card or PayPal.

Important: Under no circumstances, please do not email your credit card details to us.

Check Payments (check payments may not apply to some of our products, but if this is your only option we will do our best to facilitate you, but first contact us at service@sunplum.com to discuss this option. Our mailing address for check payments are as follows:

Our Mailing Address:
SunPlum.com
3201 Edwards Mill Rd
Ste 141-550
Raleigh NC 27612

Important: *7.75 % applies to all North Carolina residents, buyers outside of North Carolina are not required to pay sales tax.

We are always trying to serve you better, so keep in touch by signing up for our newsletter to be the first to learn about our new product pricing and promotions each month. As well as, get the VIP treatment by being in the know when it comes to the things you love and enjoy.

Shipping Information for US and International purchases:

We use USPS for light packages and FedEx or UPS for heavier items. We use USPS for international locations (only for our clothing products, we do not ship to international locations for our food and beauty products, please read product details to know if this applies).

We offer reduced shipping when more than one product is sent to one address.

We normally ship fast, same day depending on time of order or within 24-48 hours of receipt of payment, unless otherwise stated.

Shipping insurance is included in the shipping cost for some of our products, for other products insurance cost is additional and may be optional depending on the item. You will see the options during checkout.

SunPlum® is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.

To learn more about our privacy policy and how we keep your information confidential and safe. Please check out Your Privacy & Security Section.

To see Terms of service, please check out Our Terms of Service section.

Normally we don't provide support during off-hours, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, and we will try to get back to you ASAP.
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